FAQs

We operate a professional trading department to serve global markets effectively, ensuring the best combination of production quality and service.

Yes, we provide free samples (usually A4 size or small cuttings) for your quality check. The delivery cost (courier fee) is typically covered by the customer.

Absolutely. On-time delivery is our core commitment. We monitor our production schedule and logistics strictly to ensure your shipment arrives exactly as promised.

We provide a Mill Test Certificate (MTC) with every shipment. Our products strictly follow international standards (ASTM, JIS, EN), and we offer a standard warranty policy depending on the product type.

Our standard MOQ is usually 50 tons per specification. However, we can discuss smaller trial orders for new partners.

Yes. Mrm Sreel maintain a substantial inventory of standard specifications for immediate delivery. Customized orders will be produced according to the agreed schedule.

For stock items: Immediate shipment within 3–7 days. For new production: Typically 15–45 days, depending on the order quantity and specifications.

Yes, absolutely. Mrm Steel welcome third-party inspections (such as SGS, BV, Cotecna, etc.) prior to shipment to ensure your peace of mind.

Please send us your inquiry with full details: Material Grade, Dimensions (Thickness/Width), Coating (AZ/Z/ZM), and Quantity. You can contact us via Email, WhatsApp, or our Inquiry Form for a quote within 24 hours.

We use fully seaworthy export packing: 3 layers of packing, inner sleeve, outer metal edge protection, and wooden pallets with moisture-proof paper and desiccants inside.

Yes, we can handle both container shipments (for smaller quantities) and Bulk Vessel charters (for large volume orders) from our nearest port.

Yes, Mrm Steel have advanced slitting and shearing lines to provide slit coils or steel sheets according to your specific dimensions.

Due to market volatility, our quotation is typically valid for 3 working days. Please confirm the price before placing the final order.

In the rare event of a quality issue, Mrm Steel follow a strict claim policy. Customers should provide photos/videos and third-party reports within 30 days of arrival. We will investigate and compensate accordingly if the fault is ours.